Privacy Policy

1. Scope

This Privacy Policy explains how Vertex Digital Ltd and Vertex Digi Limited, together referred to as Vertex, collect, use, store and protect personal data when visitors use this website, submit an enquiry, contact the company by email or communicate with Vertex in relation to software products, cloud platforms, digital systems, e-commerce, interactive software, advertising systems, AI, automation, data analysis, licensing, consulting or related business services.

The policy applies to website visitors, prospective clients, business contacts, representatives of suppliers or partners and any other person who voluntarily provides information through the website or related communication channels. It does not govern third-party websites, platforms or services that may be linked from this website.

2. Data controller

The data controllers for personal data processed through this website are Vertex Digital Ltd and Vertex Digi Limited, as applicable to the relevant enquiry, branch, service relationship or business communication. As controllers, they determine the purposes and means of processing personal data connected with website enquiries, business communications, service discussions, relationship management and website operation.

Vertex can be contacted for privacy-related matters through either branch using the details below.

Bulgarian branch: address Ivan Klincharov Street No. 4, fl. 1, ap. 4, 4400 Pazardzhik, Bulgaria.

UK branch: phone +44 7706 545 616, email ver.office.tex@gmail.com, address 1 Byward Street, London, England, EC3R 5AS.

3. Categories of data collected

Vertex may process identification and contact information such as name, company name, role, email address, enquiry topic and message content. If a visitor provides additional information in the message field, that information may also be processed for the purpose of understanding and responding to the enquiry.

The website may also process technical information generated when the website is accessed, such as IP address, browser type, device information, approximate time of access, referring pages and basic server log data. This information is used for website security, performance, troubleshooting, abuse prevention and general operational administration.

Where a business relationship develops, Vertex may process further information required for communication, proposal preparation, contracting, service delivery, licensing, support, invoicing and lawful business administration. Such processing may be governed by additional agreements or notices where appropriate.

4. Purposes and legal bases

Personal data may be processed to respond to enquiries, assess whether Vertex can assist with a project, prepare proposals, arrange business communications, provide requested information and manage prospective or existing client relationships.

Personal data may also be processed to operate and protect the website, maintain records of communications, comply with applicable legal obligations, establish or defend legal claims, improve website reliability and support lawful business administration.

The legal basis for processing may include steps taken before entering into a contract, performance of a contract, legitimate interests in managing business communications and protecting the website, compliance with legal obligations and, where required, consent. Where processing is based on consent, the individual may withdraw that consent at any time without affecting processing carried out before withdrawal.

Vertex may share personal data only where necessary and appropriate, including with hosting providers, email providers, technical service providers, professional advisers, subcontractors, payment or accounting providers and other parties that support website operation or business administration.

Where service providers process personal data on behalf of Vertex, they are expected to process it only under appropriate instructions and safeguards. Personal data may also be disclosed where required by law, regulation, court order, public authority request or to protect the rights, property or legitimate interests of Vertex Digital Ltd or Vertex Digi Limited.

6. International transfers

Some service providers or technical systems used by Vertex may process data outside the country where the visitor is located. Where personal data is transferred internationally, Vertex aims to use appropriate safeguards required by applicable data protection law, such as adequacy decisions, contractual protections or equivalent lawful transfer mechanisms.

7. Retention

Personal data is kept only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, managing business communications, preparing proposals, administering contracts, maintaining security records and complying with legal or accounting requirements.

General enquiries that do not lead to an ongoing business relationship may be retained for a limited period so Vertex can manage follow-up communication and keep appropriate business records. Data connected with contracts, invoices, support obligations or legal rights may be retained for longer where required or permitted by law.

8. Your rights

Subject to applicable law, individuals may have rights to request access to their personal data, correction of inaccurate data, deletion, restriction of processing, objection to processing, data portability and withdrawal of consent where processing is based on consent.

Individuals may also have the right to lodge a complaint with a competent data protection supervisory authority. Requests will be handled in accordance with applicable data protection law and may require reasonable verification of identity before action is taken.

9. Security

Vertex uses reasonable organizational and technical measures intended to protect personal data against unauthorized access, accidental loss, misuse, alteration or disclosure. These measures may include access control, secure hosting practices, operational safeguards, internal confidentiality expectations and appropriate handling of business communications.

No website, email transmission or online storage method can be guaranteed to be completely secure. Visitors should avoid sending highly confidential, regulated or sensitive information through the website unless suitable arrangements have been agreed in advance.

10. Cookies

The website may use strictly necessary technologies required for basic operation, security, performance or form handling. If analytics, advertising, embedded media, marketing pixels or other non-essential technologies are added, Vertex will update the relevant cookie information and, where required, provide appropriate consent options.

Visitors can usually manage cookies through browser settings. Disabling certain technologies may affect website performance or functionality.

11. Contact

Questions, requests or concerns regarding this Privacy Policy may be sent to Vertex Digital Ltd or Vertex Digi Limited through either branch.